Sor botify
Marketplace review intelligence

Turn your marketplace reviews into a growth strategy.

Sorbotify analyzes the questions and reviews on your Trendyol, Hepsiburada, N11 and Amazon listings with AI — and turns them into daily, weekly and monthly action plans for brand and product teams.

Contact us for a demo → How it works →
  • Onboarding in days
  • Turkish-first NLP
  • Recommended actions, not just charts
sorbotify · panel

New reviews

2.847

+18% ↑

Negative share

%12,4

+1.2pp ↑

Open actions

9

3 high

Theme trends (7 days)

kargo · kalite · beden

Today’s actions

  • Shipping packaging — +24h spike

    Trendyol · 14 SKUs

  • Size-runs-large complaints

    Hepsiburada · 5 SKUs

  • Positive review highlight ready

    Marketing content

Supported marketplaces

Trendyol Hepsiburada N11 Amazon

Brand names are mentioned for compatibility only; all trademarks belong to their respective owners.

The problem

Thousands of reviews. Hundreds of questions. Missed opportunities.

The feedback piling up on marketplaces every day is impossible to read by hand. Sorbotify listens to those signals for you.

Manual tracking is impossible

Hundreds of SKUs, multiple marketplaces, thousands of reviews per day. No team can keep up with healthy analysis manually.

Negative signals are seen too late

Quality, shipping, sizing or usage issues send weak signals long before they go viral. Missing those signals costs reputation.

Competitor insights slip away

Reviews written on competing products are gold for product development — and almost nobody mines them at scale.

Features

From reviews to strategy, in one panel

Sorbotify doesn’t just show data — it shortens the path from insight to action.

AI-Powered Topic Extraction

Automatically clusters reviews into themes like quality, shipping, price, sizing, packaging — so you see what is growing and how fast.

Sentiment & Theme Analysis

Turkish-first NLP that understands slang, abbreviations and emoji context. Splits positive/negative signal by theme.

Trend & Early Warning

Detects sudden spikes in complaints (e.g. a new batch, a new shipping issue) within hours — long before they escalate.

Competitor Benchmarking

Continuously watches competing products in your category and extracts differentiation opportunities from their reviews.

Automated Action Recommendations

Goes beyond ‘look at this theme’. Produces concrete, prioritized actions for marketing, operations and product teams.

Multi-Marketplace, Single Panel

Trendyol, Hepsiburada, N11 and Amazon data come together in a single source of truth per brand.

How it works

Three steps to meaningful analysis

No painful setup. Connect, let Sorbotify read the reviews, then act on the ready-made reports.

  1. How it works · 1 / 3

    01

    Connect your marketplace accounts

    Securely connect your Trendyol, Hepsiburada, N11 and Amazon stores. Your catalog flows into the system in minutes.

  2. How it works · 2 / 3

    02

    Let Sorbotify analyze

    Reviews and questions are continuously collected and modeled by topic / sentiment / signal. Historical data is backfilled too.

  3. How it works · 3 / 3

    03

    Act on ready reports

    Daily reports waiting in your inbox, weekly trend summaries and a monthly strategic action plan — you spend time deciding, not collecting.

Report cadence

The right insight, at the right rhythm

Operational, tactical and strategic decisions need different rhythms — Sorbotify covers all three.

Daily

Operational

Yesterday’s new complaints, surging themes, critical low-rated SKUs and operational actions for today.

  • New reviews & questions summary
  • Rising complaint themes
  • Operational recommendations for today

Weekly

Tactical

Direction of accumulated signals across the week, changes by product group, campaign / shipping impact, weekly prioritization.

  • Theme-level trend charts
  • SKU-level rating shifts
  • Marketing & ops recommendations

Monthly

Strategic

Direction of brand perception, a prioritized product development plan and a competitive positioning report.

  • Brand perception map
  • Product development roadmap
  • Competitor benchmarking report

Use cases

One platform, two strategic wins

Brand Development

Make reputation management data-driven. Spot shifts in brand perception in hours, not weeks; defuse crises before they grow.

  • Brand perception & reputation tracking
  • Early-warning crisis management
  • Voice of customer as marketing content

Product Development

Reviews aren’t just marketing data — they’re R&D data. Push recurring requests and complaints into your product backlog and build the right things in the right order.

  • Feature requests & complaint clustering
  • Sizing, variant and packaging insights
  • Positive-review ‘things to preserve’ list

Why Sorbotify

Built for the Turkish market, action-first

Beyond generic sentiment tools — Sorbotify is designed specifically for the Turkish e-commerce ecosystem.

Native to Turkish marketplaces

Modeled directly on Trendyol, Hepsiburada, N11 and Amazon TR review and Q&A structures.

Produces actions, not just reports

Not just charts — every insight is paired with a recommendation: do this, stop doing that.

Truly understands Turkish

A Turkish-first NLP layer that handles local slang, abbreviations, emoji and irony.

Disciplined delivery cadence

No more ‘open the dashboard and dig’. The right report lands in your inbox at the right time.

Early access open

Early access

As brands grow, so does their voice

Most e-commerce brands in Turkey can only read a small fraction of the reviews they receive. Sorbotify was built to close that gap.

Frequently asked

First questions, answered

Contact

Let’s start strategic analysis for your brand

We prefer direct contact over forms. Write or call us — we reply the same day.

Email

info@onarsoft.com

All contact options →